The ITIL Foundation is the entry-level qualification, which offers a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the links between Lifecycle stages, the processes used and their contribution to Service Management practices.
Topic A: Introduction to ITIL
Topic B: Key Concepts of ITIL
Topic A: The Four Dimensions of Service Management
Topic B: The ITIL Service Value System
Topic A: Focus on Value
Topic B: Start Where You Are
Topic C: Progress Iteratively with Feedback
Topic D: Collaborate and Promote Visibility
Topic E: Think and Work Holistically
Topic F: Keep It Simple and Practical
Topic G: Optimize and Automate
Topic A: Governance
Topic B: The Service Value Chain
Topic C: Continual Improvement
Topic A: Continual Improvement
Topic B: Service Level Management
Topic C: Change Control
Topic D: Incident Management
Topic E: Service Request Management
Topic F: Service Desk
Topic G: Problem Management
Topic A: General Management Practices
Topic B: Service Management Practices
Topic C: Technical Management Practice
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